Frequently Asked Questions (FAQs)

1. What payment methods does Mystic Haven accept?

We accept all major credit cards including Visa, MasterCard, and American Express, as well as PayPal and other secure payment options during checkout.

2. How long will it take to receive my order?

Domestic orders within Australia typically arrive within 5-7 business days. International shipping times vary by country but usually take between 10-20 business days.

3. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package.

4. What is Mystic Haven’s return and exchange policy?

We offer a 30-day return or exchange policy on all fitness products. Items must be unused, in their original packaging, and in good condition. Please contact us at le2306954@gmail.com or call +61 344 288358 to initiate a return.

5. Does Mystic Haven ship internationally?

Yes! We proudly ship our gym and fitness products worldwide. Shipping fees and delivery times vary depending on your location.

6. How can I contact Mystic Haven’s customer support?

You can email us anytime at le2306954@gmail.com or call us at +61 344 288358. Our customer support team is available Monday to Friday from 9 AM to 6 PM AEST.

7. Can I change or cancel my order after placing it?

Orders can be modified or canceled within one hour of purchase. Please contact us immediately to request any changes.

8. Do Mystic Haven’s products come with a warranty?

Yes, many of our fitness products include a manufacturer’s warranty. Check the product page or packaging for specific warranty details.

9. Are there any discounts or promotions available?

We often run special offers and seasonal promotions! Subscribe to our newsletter and follow Mystic Haven on social media to stay updated on the latest deals.

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Mystic Haven
18 Madgwick Street, Wynnum, Queensland 4178, Australia